Success Stories

Business Intelligence for Global Automotive Manufacturer

Field Managers were mired in paper reports. They’re responsible for quickly tracking huge volumes of discrete data for numerous dealerships to grow sales and profits, yet their time and efforts were dominated by a cumbersome paper-based reporting method that provided little except ad hoc analysis…
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Challenge
Field Managers were mired in paper reports. They’re responsible for quickly tracking huge volumes of discrete data for numerous dealerships to grow sales and profits, yet their time and efforts were dominated by a cumbersome paper-based reporting method that provided little except ad hoc analysis. How could they effectively analyze trends, implement sales promotions or forecast revenue and profit without easy, real-time access to essential data? How could the corporate managers accurately monitor regions if reporting was slow and unwieldy?

Solution
i4DM developed an Enterprise Portal solution, including:

  • Enterprise database solutions – provides data across the entire organization
  • Custom Web Applications – offers dimensional reporting
  • Data Analysis Solutions – allows for strategic planning and ROI forecasting
  • ETL Processes – supporting 60+ applications and 1000+ reports

Results

  • A tedious, time-consuming paper process transformed into a seamless, efficient digital process
  • Operational data is effectively consolidated, aggregated, and analyzed
  • Company is eagerly adopting the solution into its global markets

Custom Application Development for a Statewide Agency

A statewide government agency was in a sticky situation. They had five different lines of business each running separate combinations of Mainframe, POS and IVR, creating miscommunications and gaps in efficiency. How could they get their current programs smoothly integrated into a single, unified system…
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Challenge
A statewide government agency was in a sticky situation. They had five different lines of business each running separate combinations of Mainframe, POS and IVR, creating miscommunications and gaps in efficiency. Considering that the system was used by internal employees as well as the public, there wasn’t room for error. How could they get their current programs smoothly integrated into a single, unified system? How could the new system boost efficiency and customer-satisfaction?

Solution
i4DM launched an intuitive Custom Application initiative:

  • Created a Centralized Scheduling System uniting all lines of business
  • Developed a user-friendly, web-based application for employees and customers
  • Closely monitored the programs evolution, ensuring the least amount of downtime

Results

  • Internal strategies were easily executed with all lines of business under one system
  • Customer wait time was significantly reduced due to an improved scheduling process
  • Accuracy of customer records increased dramatically because of a consistent data process

Enterprise Portal for an Industry Leader in Sales and Marketing

An out-of-date system was stalling company-wide collaboration. The contribution process was cumbersome, the site was difficult to maintain and its age made it inflexible. They needed a modern web application with the ability to assist in user-content creation, control content visibility, and foster greater participation …
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Challenge
An out-of-date, web-based system was stalling company-wide collaboration. The contribution process was cumbersome, the site was difficult to maintain and its age made it inflexible. They needed a modern web application with the ability to assist in user-content creation, control content visibility, and foster greater participation in their business process. Could a new program really influence corporate activity? How could the deployment of a new system inspire greater user-adoption?

Solution

  • Streamlined contributions by adding a content submission and approval process – Users can now request help creating or managing content as well as rate and post feedback to content
  • Increased user experience with immense flexibility – Content can be classified by categories and subcategories and searched by a variety of criteria
  • Reduced maintenance – New web-based portal is now up-to-date and scalable

Results

  • User-adoption increased significantly, resulting in more accurate & timely information
  • System flexibility is great enough to support recruiting and marketing activities
  • Response-time for customer issues increased dramatically, increasing customer service standards

CRM Deployment for Mid-Atlantic Technology Provider

An outdated records management system left company data in peril across the enterprise. The legacy application couldn’t enforce restrictions of any kind, causing two significant problems: poor data quality and compromised data security. With no standard of data entry, customer records were inconsistent and incomplete, making customer service difficult and effective reporting next to impossible…
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Challenge
An outdated records management system left company data in peril across the enterprise. The legacy application couldn’t enforce restrictions of any kind, causing two significant problems: poor data quality and compromised data security. With no standard of data entry, customer records were inconsistent and incomplete, making customer service difficult and effective reporting next to impossible. Without any kind of security configuration, sensitive client and vendor information was available to all system users, exposing proprietary information. How could employees be inspired to meet a higher standard of data quality? How could management protect their database while giving their sales reps the freedom to perform their jobs?

Solution

  • Worked closely with management developing parameters for customer records, ensuring high-quality database of prospects, clients, and vendors
  • Devised a personalized hands-on training for sales reps and managers, addressing specific nuances of their roles and departments
  • Customized role-based security features with business owners, balancing tight security with flexibility for sales reps

Results

  • Reporting capabilities greatly increased due to complete and accurate customer records
  • Enthusiastic user adoption due to a successful customized training and deployment
  • Increased data security across the Enterprise
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