HealthCare Access Maryland (HCAM) connects residents to insurance and care, educates the community about healthier living, and advocates for a more equitable healthcare system. Carrying out their mission requires them to consistently evaluate the effectiveness of their IT security measures while ensuring they are spending their budget wisely.
HCAM requires a robust security protocol designed to safeguard highly sensitive customer data, protect over 200 employees from falling victim to malware, viruses, and cyber threats, and ensure they remain Health Insurance Portability and Accountability Act (HIPAA) compliant, without fail. Their existing security appliance, which combines advanced firewall and VPN functionality in one device, worked properly; however, the necessary security subscription was becoming exceedingly costly. HCAM tasked i4DM to implement a solution that continued to enable their employees to work from home without the risk of malware, viruses, and cyber threats while complying with all HIPAA regulations.
This challenge was unique because it required a complex and comprehensive solution that involved incredible collaboration and coordination between i4DM and HCAM. i4DM integrated remote access monitoring, a proactive maintenance plan, and ongoing managed IT services while proactively maintaining the following services — email security, antivirus detection and response, web filtering, inventory and patch management, Office 365 and onsite backups, and firewall management.
i4DM delivered a comprehensive solution that continues to be effective today. i4DM replaced the existing security appliance with a comparable but newer system and sourced a security subscription that saves approximately $4,000 per year, strengthened Office 365 security controls through the implementation of 2FA for all employees and Office 365 compliance, installed tools that complied with HIPAA regulations and secured employee laptops with anti-virus and web filtering protection, and increased efficiency in ticket prioritization, reduced recurring IT issues by creating an internal Knowledge Base system that empowers employees to troubleshoot and resolve issues on their own and boosted customer experience with timely responses.