The Department of Veteran Affairs (VA) operates the nation’s largest integrated healthcare network of over 1,100 facilities, providing care to more than 8.9 million veterans. Although there are numerous facilities available, it is not uncommon for veterans to travel long distances to reach their closest VA facility. The VA is committed to ensuring all veterans have adequate access to healthcare, including the Veterans Health Administration (VHA), the Chief Business Office (CBO), and the Veterans Transportation Program (VTP), which will reimburse certain eligible persons to offset costs associated with travel to VA healthcare.

COVID-19 posed challenges for every company, especially as many transitioned from in-person to remote work settings. This shift required Healthcare Access Maryland to seek added support in ensuring that the company’s operations could be monitored for efficiency from anywhere. Most importantly, they needed a solution that secured customer data and privacy to comply with HIPAA regulations for 200+ employees.

Field Managers were mired in paper reports. They’re responsible for quickly tracking huge volumes of discrete data for numerous dealerships to grow sales and profits, yet their time and efforts were dominated by a cumbersome paper-based reporting method that provided little except ad hoc analysis.

An intuitive Custom Application boosted efficiency and customer satisfaction for a statewide government agency. Integrating five lines of business into one platform streamlined communication and reduced the risk of error.

An out-of-date, web-based system was stalling company-wide collaboration. The contribution process was cumbersome, the site was difficult to maintain and its age made it inflexible.